Terms, Conditions & Privacy Policy
Terms & Conditions
These Terms & Conditions apply to all guests of Talisman Beachside. They cover bookings made directly via our website, through online travel agencies, by email or phone, and payments processed via our payment gateway (Fourfront Syndicate Pty Ltd).
Credit Card Policy
At The Time of Bookings
A valid credit card in the name of the guest is required to secure all reservations. Cards in any other name are not accepted.
Pre-Arrival
The credit card provided will be charged according to the payment schedule listed in your reservation confirmation. If the card is invalid or expired at the time of processing, you will be contacted and asked to provide updated details within 24 hours. Failure to do so may result in cancellation without notice.
The same credit card used for payment must be presented at check-in.
Securing Your Reservation
No deposit is required.
To secure your booking, online check-in must be completed within 24 hours using the name of the guest.
The following (matching the booking) are required for all reservations:
- Valid credit card
- Photo ID
Cancellation Policy
14-Day Cancellation Policy
- Cancellations made 14+ days prior to arrival, no loss of payment
- Cancellations within 14 days of arrival: The full booking amount becomes non-refundable and non-changeable
- No date amendments are permitted within 14 days
Date Amendments
- Date changes are permitted outside 14 days
- Within 14 days, no amendments or refunds are available
Non-Refundable Rates
- Non-Refundable bookings require full payment at the time of reservation.
- No amendments or refunds are permitted.
Travel Insurance
We strongly recommend purchasing comprehensive travel insurance covering:
- Cancellation or loss of payments
- Medical expenses
- Loss or damage to personal belongings
- Loss of money
No-Shows & Failure to Cancel
Failure to arrive on the scheduled arrival date will result in:
- Forfeiture of all payments
- Automatic release of your booking from our system
If you plan to arrive the following day, please contact us to avoid cancellation.
The property reserves the right to cancel or modify reservations affected by errors, suspected fraud, or activities that breach these Terms & Conditions.
Early departures are non-refundable.
Payment Options
Bank Transfer
Available on request – please contact reception.
Credit Card Payments
The same credit card used for payment must be presented at check-in for verification.
Security Bond
A $500 pre-authorisation is required on arrival as a security bond.
This hold is released subject to no damages, breaches, or additional charges.
Car Parking
One (1) complimentary carpark is provided per apartment.
Reception will provide access instructions upon arrival.
Identification Requirements
Guests must present:
- Valid photo ID
- A credit card in the same name as the reservation
Extra Guest Policy
A fee of $50 per extra guest, per night applies above the standard occupancy.
This includes a fully made rollaway bed for the duration of your stay.
Cot Hire
Cots, linen, and other infant-friendly items can be arranged.
Please contact reception prior to arrival.
Facilities
If a particular facility is essential to your stay, we recommend confirming availability before booking.
Talisman Beachside is not liable for temporary or permanent facility changes.
Apartment Images
Images on our website are indicative only and may not represent the exact apartment allocated.
Destination or lifestyle images may not reflect actual apartment views.
Housekeeping & Starter Packs
Our apartments are fully self-contained and self-serviced.
Included:
- Full linen
- A starter pack of amenities
- Service clean for stays longer than 8 days
Additional items are available from reception for a small fee.
Early Check-In & Late Check-Out
Available upon request and subject to availability.
Fees may apply if the apartment is not vacated by the designated check-out time.
No-Party Policy
Talisman Beachside has a strict No-Party Policy.
If an apartment is identified as hosting a party:
- All occupants may be required to vacate immediately
- The $500 security bond will be forfeited
- Additional cleaning, repair, or replacement fees may apply
- No refund will be issued for remaining nights
Staff may enter the apartment if noise complaints or behaviour breaches are reported.
Relocation Policy
If the property is unable to provide the confirmed accommodation, guests will be relocated to a comparable alternative at no additional cost.
Guests choosing a higher-priced or alternate property must pay the difference. Additional change fees may also apply, where relevant.
Smoking Policy
All apartments are non-smoking indoors.
Smoking is permitted on balconies with doors closed.
Smoke detected inside the apartment will result in forfeiture of the $500 security bond.
Privacy
Why do we collect your personal information ?
Collecting your information is essential for us to provide our products and services to you. It also helps us to understand your needs, enabling us to provide you with a greater quality of service.
How do we collect personal information ?
We only collect information when you knowingly provide it. Collection may include requesting information by phone, filling out a registration form on check-in, providing your business card to us, or e-mailing or faxing us your details.
Do we disclose your personal information to anyone ?
We may disclose your personal information where you have consented to us doing so. We may also be required or authorised by law to disclose your personal information.
Is your personal information up-to-date ?
It is important that the personal information we collect is accurate, complete and up-to-date. You can contact us at any time to update your personal information, or to tell us if your personal information is inaccurate or incomplete.
Is your personal information secure ?
We take all reasonable precautions to safeguard your personal information from misuse, unauthorised access, modification or disclosure. When your information is no longer required we securely destroy it from our systems.
Can you access your personal information ?
You may request access to the information we hold about you by contacting us. We may be required by law to retain your personal information after you have ceased your relationship with us.
Does your personal information leave the country ?
We do not send personal information outside the country unless to do so is authorised by law.
What about sensitive information ?
Sensitive information can be about racial or ethnic origin, membership of a profession or trade, personal health or other personal information. We only collect, use or disclose sensitive information about you as is allowed by law.
Our privacy policy may change from time to time.
We constantly review our policies and procedures to keep up-to-date with changes in law, technology and the needs of our guests and we may change this policy from time to time.
Can you complain about a breach of your privacy ?
You may lodge a concern or complaint with us by writing to the General Manager. Additional Privacy Information For additional information on privacy visit the Australian Federal Privacy Commissioner’s website: www.oaic.gov.au.
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